I ordered a digital scale through Walmart.com. I received a your item is ready for pick...

GetHuman-colehear's customer service issue with WalMart from January 2020

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The issue in GetHuman-colehear's own words
I ordered a digital scale through Walmart.com. I received a your item is ready for pick up as I usually do when I order. Then when I’m getting off work I received a pickup confirmation saying your item has been picked up. But the thing is I never picked up this item I was at work. This is scary because I’m thinking how is this possible? Is my Walmart account compromised? Did it get hacked? Does someone have my personal info? I just would like my information to be safe and my scale. I contacted customer service the same day through chat service. They couldn’t really help said they would give the info to the store I ordered and they would contact me shortly. Well I haven’t heard anything. My bank has already been charged for the scale I never picked up. This has been a huge inconvenience. My order number is *************

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WalMart

Customer service issue
Reported by GetHuman-colehear
Jan 13th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 2015 others
0 customers following this

Timeline

GetHuman-colehear started working on this issue
Jan 13th, 2020 3:19pm

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