I ordered * gifts & had them sent to my son-n-law & * granddaughters. They received * o...

GetHuman-terrynro's customer service issue with WalMart from April 2019

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The issue in GetHuman-terrynro's own words
I ordered * gifts & had them sent to my son-n-law & * granddaughters. They received * of the *. This order was to be delivered to Decatur Indiana at ***** N. Hwy **.*Because * gifts were delivered, one of my granddaughters was left receiving no gift. I immediately called customer care and had a second try at delivery of the same item. A teen tactical vest. They confirmed in an email that it was sent and would arrive on the *rd of April. Again, no delivery. I called customer care tonight and got a refund, A **% discount if I reordered. So I did reorder. It cost me more than the original total the *st time I ordered. I don't understand how come Delivery failed & I end up paying more? *What happens if again the package isn't delivered...? I've forwarded emails confirming reorder for my daughter so that she knows I really did send my other grandaughter her gift to.. Not just the other * granddaughters. She is feeling left out. Thank you .. Roberta McCoy

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WalMart

Customer service issue
Reported by GetHuman-terrynro
Apr 5th, 2019 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 4456 others
0 customers following this

Timeline

GetHuman-terrynro started working on this issue
Apr 5th, 2019 4:56am

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