I ordered a product through walmart.com and it broke. I called the manufacturer and the...

GetHuman-jneb's customer service issue with WalMart from February 2019

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The issue in GetHuman-jneb's own words
I ordered a product through walmart.com and it broke. I called the manufacturer and they sent me a label to return it and they would send out a new one. However, walmart just stepped in and refunded my money and now gotrax won't send me the replacement unless I pay full price. That isn't what I asked for or what the associate at gotrax told me would happen. How do i reverse the refund from walmart?
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WalMart

Customer service issue
Reported by GetHuman-jneb
Feb 6th, 2019 - 3 mons ago
I have an issue with WalMart too
Not resolved
Seen by 9 customers so far
Similar issue to 3635 others
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GetHuman-jneb started working on this issue
Feb 6th 10:30pm