Order number: *******-****** I contacted customer service rep twice. The first gentlema...

GetHuman1845600's customer service issue with WalMart from December 2018

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The issue in GetHuman1845600's own words
Order number: *******-****** I contacted customer service rep twice. The first gentleman I talked to yesterday said he was sending in a claim to his higher ups in regards to my order not being what was in the description. He said it would be expedited and I would hear from someone in ** hours. The ** hours came and went and I heard nothing. So I called again today. The girl told me today that there was no claim made regarding my concern on my order. I verified that I have screen shots of my order and what the description of the order stated when purchased. I have asked for help and now I’m frustrated. What ordered and what I received is not the same. What the bundle said it included is not what I am receiving. Who do I need to contact to get this fixed?? And who needs to see my screen shots?
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WalMart

Customer service issue
Reported by GetHuman1845600
Dec 28th, 2018 - a yr ago
I have an issue with WalMart too
Not resolved
Seen by 3 customers so far
Similar issue to 3145 others
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Timeline
GetHuman1845600 started working on this issue
Dec 28th, 2018 1:40am