WalMart Customer Service Issues

Archive 4

The following are issues that customers reported to GetHuman about WalMart customer service, archive #4. It includes a selection of 20 issue(s) reported November 26, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased a 70-inch VIZIO TV from Walmart.com for a total of $[redacted]. I encountered an issue trying to pay with gift cards as the system only allowed me to use 5 cards out of the 9 I had. Following a customer service rep's instructions, I visited the Indian Land, SC Walmart location to pay with the remaining gift cards. Unfortunately, after an attempt to apply the cards on the register, the transaction was halted as I didn't have the physical gift cards with me. The order was then canceled. To resolve this, my father, Randy, also tried at a Canton, MI Walmart, but was informed the cards were already used at the previous location. We are now seeking assistance to recover the $[redacted] worth of gift cards that were redeemed correctly in the previous transaction.
Reported by GetHuman1631352 on Monday, November 26, 2018 9:07 PM
I attempted to locate a brand new RCA Galileo Pro 11.5" 32GB touchscreen tablet with a keyboard online but only found the Vikingin, which I absolutely do not want due to numerous negative reviews on your website. I contacted a Wal-Mart.com representative, but encountered difficulties as he had trouble hearing me and kept requesting a reference number, which I did not possess. I explained my interest in ordering the RCA Galileo Pro, but he seemed unable to understand. Improving your service could involve hiring representatives fluent in English. To resolve my issue, I am requesting a $50.00 instant rebate to be sent by United States Postal Service to [redacted] N Main St, Blakely, GA [redacted].
Reported by GetHuman1642801 on Wednesday, November 28, 2018 3:01 AM
I purchased a smart TV on the Walmart app, but later returned it at the same store. The refund is being issued to a closed card, and I'm unable to access the funds. Initially, I declined store credit but now realize it would be acceptable. The card company advised stopping the refund, but it's not yet completed. I need help resolving this before the money is lost. My order number is [redacted]-[redacted]. Your assistance during this busy holiday season would mean a lot. Thank you in advance.
Reported by GetHuman-griged on Friday, November 30, 2018 1:56 AM
My daughter Olivia is a 6-year-old who excels in school and follows instructions well. This Christmas, she has her heart set on the Barbie camper power wheel, priced at $[redacted] before CT taxes. Co-parenting with her mother is challenging, especially as I am on disability due to a back injury from [redacted]. Olivia is struggling to comprehend our family situation, and it's tough on her. I would do anything to make her happy, even if it means sacrificing a lot financially for that camper. I acknowledge the high cost of living but wonder why this toy is so expensive. If anyone has a used one to sell, I am willing to buy. I apologize for any inconvenience and appreciate any help in making Olivia's wish come true. Thank you for your time, and may you have a blessed holiday season. P.S. If you happen to have the camper, please reach out to Georgie and Olivia at [redacted].
Reported by GetHuman1667419 on Saturday, December 1, 2018 2:13 PM
I mistakenly ordered the wrong X-Box One game online. Immediately realizing my error, I contacted customer service to inquire about exchanging it. Despite their initial approval, when I went to return it, I was accused of stealing by a customer service representative who then asked me to leave the store. This experience has left me deeply upset as I am disabled and heavily rely on online shopping. Additionally, my daughter, who is 16 and cares for me as I am unable to go out often, had her desired item impacted by this situation. I am struggling with what to do next and am unable to return to that store due to the distressing encounter. If anyone has any advice or guidance on how to resolve this situation, I would greatly appreciate it.
Reported by GetHuman1682088 on Monday, December 3, 2018 8:19 PM
I ordered 2 items last week. I got a notification that one was ready on Sunday but decided to wait until both items were available. When I went to pick up the second part at Walmart today, I had to wait for 15 minutes while they searched for my order. They gave me the first item but couldn't find the second one, even though I received a notification that it was ready. The associate said they would let me know when it was found, but I haven't received any updates yet. Then, the associate took back the first item and walked away. I ended up leaving with only one item, and I'm still waiting to hear about the second item.
Reported by GetHuman-ktepolt on Thursday, December 6, 2018 2:51 PM
I purchased an online Playstation game activation code at the Long Beach Towne Center, CA store on Thu 12/06/[redacted]. I informed the sales associate that I'm from Australia and wanted to buy a disc format of NBA 2k19, but he sold me an online code instead. When I returned to Australia, I found out the code only works in the US. I would like a refund as I paid in cash. My receipt / order number is TC#[redacted][redacted]. I contacted Walmart Customer Service as advised by the store manager, Shaun Sebastinelli. I appreciate your help. Thank you, Vivienne P.
Reported by GetHuman-atripper on Monday, December 10, 2018 8:50 PM
I have a long-standing relationship with a respected psychiatrist and have been his patient for years. I have a valid 30-day prescription split between two documents due to insurance requirements. I faced an issue at the Walmart pharmacy in Abbeville, LA where they refused to fill it, despite this being a legitimate prescription. I asked for proof that they had filled this prescription previously, but was denied and left without my medication. This has caused me significant distress, as it is crucial that patient records are handled with care. I am seeking resolution and would appreciate your assistance. Thank you.
Reported by GetHuman-hittjon on Wednesday, December 12, 2018 7:48 AM
I am writing to report an incident that occurred while I was shopping at [redacted] E Fletcher Ave. in Tampa, FL. I experienced verbal harassment and was wrongly accused of recording an employee with my smartphone. The employee, known as "Little Bit," is of African American descent, about 3 feet tall. She publicly confronted and shouted at me in front of other customers and staff. I found this treatment unacceptable and intend to take legal action against the store. I value my loyalty as a customer, but I will not tolerate being mistreated, especially given my current difficult circumstances. I am dedicated to caring for my terminally ill mother and do not need this kind of behavior. I am determined to address this issue through the appropriate channels to ensure it is resolved.
Reported by GetHuman-thespyde on Thursday, December 13, 2018 8:31 AM
I've been dedicating significant time trying to find a resolution to my concern. As a frequent Walmart.com shopper, I've noticed the excessive and wasteful packaging of items compared to Amazon. The large, unnecessary packaging is a recurring issue, like receiving a small item in a box too big. This practices not environmentally friendly and drives me to shop elsewhere. I have a vested interest in Walmart as a shareholder and believe this over-packaging is detrimental to the company and its shareholders. It's frustrating that I can't connect with someone empowered to address this issue. I urge Walmart to consider using smaller boxes and reducing excessive packaging to increase efficiency and customer satisfaction, taking a cue from Amazon's practices.
Reported by GetHuman1751491 on Thursday, December 13, 2018 3:57 PM
I am currently attempting to reach the Woodbury SuperCenter Walmart for the 10th time via phone with no success. Each time I connect with a representative, I am promptly placed on hold for an extended period before ultimately getting disconnected. I find this level of customer service unacceptable, especially considering I have yet to receive any notification regarding the completion of my holiday card order which was due yesterday. With the deadline for sending out the cards approaching, I urgently need to know the status of my order. I am disheartened by the constant ringing of their main line without any response. My decision to use Walmart for printing my photo cards was made with the expectation of a straightforward and trouble-free experience. It is baffling to me how a business can neglect to attend to incoming calls on their primary contact number.
Reported by GetHuman-janbee on Thursday, December 13, 2018 10:30 PM
I have an inquiry regarding job opportunities at Walmart. I wish to know if Walmart considers hiring individuals with a deferred drug offense that will not remain on their record. I assure you that I am a responsible adult who found themselves in an unfortunate situation. When considering applying, I want to know if it would be worthwhile or if I could provide my probation officer's contact information to demonstrate my compliance with the terms of my probation. I am diligently following all the necessary steps and I am eager to seek employment at Walmart as I have financial obligations, including putting two children through college in [redacted]. After being married for 22 years, I am a reliable and stable individual. Kindly advise me on the potential for employment given that the arrest took place 1 1/2 years ago, with the court date on July 26, [redacted], making it appear more recent in a background check. I am looking forward to your response or guidance to the appropriate department for further assistance.
Reported by GetHuman829580 on Wednesday, December 19, 2018 8:46 PM
I recently discovered unauthorized returns made on my driver's license, likely the result of identity theft reported back in August. Now, I am facing challenges returning a baby walker without the receipt due to three previous returns without receipts. This seems suspicious as two of the returns were for the exact same amount, making it highly improbable. Additionally, one return was linked to my husband's return where his valid ID was not accepted, causing the receipt to be retained incorrectly. This situation should not hinder my ability to return items, especially considering it was caused by a mistake on the Walmart employees' part and not by the customers.
Reported by GetHuman1820519 on Monday, December 24, 2018 12:16 AM
At times, Walmart's app can be frustrating with gift cards when using Walmart Pay. I've been experimenting with the app and found something interesting. Even though the app is set up to accept only gift cards, if you add a credit card that isn't fully verified, you may encounter issues. Once I was denied for no clear reason, but upon inspection, the credit card wasn't fully verified. After correcting this, the payment went through later. I can't tell if it's just luck or a valid pattern. Additionally, ordering online and picking up in-store is convenient and also worth a try. Feel free to test my hypothesis and let me know how it goes. My husband thinks I'm crazy, but my method has been successful for me.
Reported by GetHuman1822239 on Monday, December 24, 2018 11:42 AM
I am experiencing an issue with two gift cards bought at Walmart. One of the cards had only 25 cents on it instead of the correct amount of $25. The cashier, who is usually a backroom worker and not trained as a cashier, made the mistake. When I contacted customer service, they directed me to the Grove City store. The female manager I spoke to was rude and unhelpful, telling me to talk to Jeff the next day. I was informed that it is up to the store's management to decide on refunds, and this manager refused. I have proof of purchase and card usage in Las Cruces NM, where the cards were meant for a veteran. This treatment is disappointing, and the Grove City store has consistently provided poor service. I am hoping for a resolution to receive a new card with the correct amount. Thank you.
Reported by GetHuman1837660 on Thursday, December 27, 2018 3:37 AM
Hello, I am experiencing a problem with an order. I was informed that my order was canceled, but I did not cancel it. Initially, the item was supposed to arrive on Friday the 21st, but it did not. Despite being told it was shipped that day, it was not received. I now have been told that I canceled the order, which is not true. I paid $50.09 for a large white tiger for my granddaughter, who is very upset not to have received it. I have three reference numbers: [redacted]92, [redacted]34, and the number associated with the alleged cancellation is the latter. Chris informed me of the cancellation, but I want to reiterate that I did not cancel. I only purchased one tiger and that's all I desire. Can you please assist me in resolving this issue? Thank you, James and Linda Russell from 29 Claire Ave, Derry, NH, [redacted]. My granddaughter and I really want the white tiger that I purchased, and we are both quite upset about this situation. I am encountering difficulties with customer service. Thank you.
Reported by GetHuman1841424 on Thursday, December 27, 2018 5:30 PM
I have recently contacted customer service twice regarding order number [redacted]-[redacted]. The first representative I spoke with assured me that a claim was being submitted to address the discrepancy between what I ordered and what I received. He mentioned a response within 24 hours, but I never received any follow-up. I reached out again today, and another representative informed me that there was no record of my previous concern being addressed. I have evidence in the form of screen shots detailing what I expected to receive based on the order description. The discrepancy has left me feeling frustrated. I seek guidance on how to rectify this situation and who should review the screen shots for resolution.
Reported by GetHuman1845600 on Friday, December 28, 2018 1:40 AM
I am seeking assistance regarding a $[redacted] Walmart gift card that was purchased for me in Oklahoma by my son's father, while I reside in Washington. The PIN was accidentally scratched off, a photo of the card details was sent to me via text to use for ordering a phone plan to stay in touch with my son. Despite multiple unsuccessful order attempts, Walmart assured me it was not fraud. Following a failed attempt to send the physical card by mail, I discovered almost half of the balance missing, suggesting it was stolen. Unfortunately, my son and his father now suspect me of attempting a scam, blocking me. I implore Walmart to assist me in reissuing the $[redacted]. I can provide evidence of ownership and theft. My previous email was [redacted], although it has been compromised. I am working to restore access to it. Any guidance or support from Walmart is greatly appreciated in resolving this distressing situation. Thank you sincerely. Sarah R. Reed
Reported by GetHuman-nawangde on Friday, December 28, 2018 10:03 AM
I recently had an unfortunate incident at Walmart in Mattoon, Illinois. After purchasing items for my home, including a lava lamp that cost around $20, I had a mishap. The bag containing the lamp ripped as I was putting it in my car, causing it to break and create a mess in my vehicle. I searched for the receipt to show proof of purchase, but couldn't find it. Unfortunately, the lady who sold me the lamp had left by then, and the customer service team informed me that without a receipt, there was little they could do. A kind lady at customer service suggested reaching out online for further assistance. If possible, I provided a description of myself (wearing a red T-shirt with a Casey's General Store logo) and the approximate time of the incident (around 2 pm). Any help to resolve this matter would be greatly appreciated as it was frustrating to lose the lamp and incur additional costs for cleaning up.
Reported by GetHuman-barneylo on Saturday, December 29, 2018 5:45 AM
I recently had a frustrating experience with a Walmart.com order that included a Crock-Pot I didn't purchase. Despite returning it to the store, the customer service was lacking, and the issue wasn't resolved. Additionally, trying to pick up orders has been problematic as items are split between different pickups without the option to combine. This led to only receiving half of my order when my husband went to collect it. The overall lack of care and competence from the employees and the application's functionality have been disappointing. I hope to see improvements and better service in the future. Thank you, and I wish you a pleasant day and a happy New Year.
Reported by GetHuman-perrypol on Tuesday, January 1, 2019 5:18 AM

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