I purchased a magicJack go device from WalMart. When attempting to activate it, MagicJ...

GetHuman1690394's customer service issue with WalMart from December 2018

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The issue in GetHuman1690394's own words
I purchased a magicJack go device from WalMart. When attempting to activate it, MagicJack says that the phone number associated with the device already belongs to another account. When I asked MagicJack how this could be possible, they indicated that WalMart must have accepted a return of a used device that had already been associated with another customer account and resold it as new. This cost me and my assistant an entire morning of work. We were told that the only remedy was to return it to WalMart. I want to speak to someone to find out how this is possible.
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WalMart

Customer service issue
Reported by GetHuman1690394
Dec 4th, 2018 - a mon ago
I have an issue with WalMart too
Not resolved
Seen by 3 customers so far
Similar issue to 2612 others
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Timeline
GetHuman1690394 started working on this issue
Dec 4th, 2018 8:58pm