I placed an order online. When I went to return in store, I was told that my items cann...

GetHuman967893's customer service issue with WalMart from August 2018

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I placed an order online. When I went to return in store, I was told that my items cannot be returned in store. This is bullshit as this was not mentioned at all on the website when I place my order, nor was it mentioned in my order confirmation email. If it was, I would have never ordered in the first place, or I would’ve canceled immediately. I went to the store today and they couldn’t help me. I called customer service, waited on hold for forever, finally got a person, was told I’d be placed on a brief hold, and they hung up on me. I tried going through a live chat on Walmarts website, and while they were searching for an agent, they disconnected me. I tried using the returns help links I went to the store today and they couldn’t help me. I called customer service, waited on hold for forever, finally got a person, was told I’d be placed on a brief hold, and they hung up on me. I tried going through a live chat on Walmarts website, and while they were searching for an agent, they disconnected me. I tried using the returns help linksOn Walmarts website via my account and I keep getting an error message that they can’t access it. This is ridiculous, at Walmart needs to return these items for me
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WalMart

Customer service issue
Reported by GetHuman967893
Aug 8th, 2018 - 7 mons ago
I have an issue with WalMart too
Fixed
Seen by 15 customers so far
Similar issue to 1101 others
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Items needed
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Order number
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Timeline
GetHuman967893 started working on this issue
Aug 8th, 2018 7:54pm
GetHuman967893 confirmed the issue is fixed. Hooray!
Aug 9th, 2018 1:50am
GetHuman967893 confirmed the issue is fixed. Hooray!
Aug 9th, 2018 12:33pm