I returned a mattress to the store as directed by Wal-mart.com The personnel at custome...

GetHuman758567's customer service issue with WalMart from June 2018

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Help with my WalMart issue
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Your order number, Your Billing Address, Email address on the account (if applicable), Order number, and Billing address
GetHuman758567's next move: have a WalMart rep call.
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The issue and preferred resolution, in GetHuman758567's own words:
I returned a mattress to the store as directed by Wal-mart.com The personnel at customer service failed to inquire about the method I wanted the return refunded. I explained that I have recently closed the checking account therefore I will need the refund to go to a Walmart gift card. Personnel advised the money will go directly to the card?? (Closed) The ***istant manager showed up and told me the same thing. The manger made no attempt to call customer service about voiding the transaction, instead I was told to contact my bank!?! I do NOT understand how or when inconveniencing a customer became a part of customer service. Instead of taking owner****p, we just throw it in the lap of pthe customer to take care of it?!? **The store if took the mattress back was ST******* OP******** TE**** TR******
I trust that WalMart will make this right and come up with a resolution that is fair.
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WalMart

Customer service issue
Reported by GetHuman758567
Jun 7th, 2018 - 16d ago
I have an issue with WalMart too
Not resolved
Seen by 4 customers so far
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Timeline
GetHuman758567 started working on this issue
Jun 7th 3:28am