I returned a mattress to the store as directed by Wal-mart.com The personnel at custome...
GetHuman758567's customer service issue with WalMart from June 2018
Help with my WalMart issue
First: share to improve GetHuman758567's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman758567 to get a WalMart rep on the line!
Always use the GetHuman Phone tocall WalMart. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman758567 may need:
Your order number, Your Billing Address, Email address on the account (if applicable), Order number, and Billing address
The issue in GetHuman758567's own words
I returned a mattress to the store as directed by Wal-mart.com The personnel at customer service failed to inquire about the method I wanted the return refunded. I explained that I have recently closed the checking account therefore I will need the refund to go to a Walmart gift card. Personnel advised the money will go directly to the card?? (Closed) The assistant manager showed up and told me the same thing. The manger made no attempt to call customer service about voiding the transaction, instead I was told to contact my bank!?! I do NOT understand how or when inconveniencing a customer became a part of customer service. Instead of taking ownership, we just throw it in the lap of pthe customer to take care of it?!? **The store if took the mattress back was ST******* OP******** TE**** TR******
GetHuman758567 did not yet indicate what WalMart should do to make this right.
I have an issue with WalMart too
How GetHuman758567 fixed the problem
We are waiting for GetHuman758567 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.