I returned a mattress to the store as directed by Wal-mart.com The personnel at custome...

GetHuman758567's customer service issue with WalMart from June 2018

4 views
 | 
565 similar
 | 
0 following
Help with my WalMart issue
First: share to improve GetHuman758567's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman758567's next move: talk to WalMart when they open (we'll send a reminder).
WalMart's call center is closed now. We will text or email GetHuman758567 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman758567 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman758567 may need:
Your order number, Your Billing Address, Email address on the account (if applicable), Order number, and Billing address
The issue in GetHuman758567's own words
I returned a mattress to the store as directed by Wal-mart.com The personnel at customer service failed to inquire about the method I wanted the return refunded. I explained that I have recently closed the checking account therefore I will need the refund to go to a Walmart gift card. Personnel advised the money will go directly to the card?? (Closed) The assistant manager showed up and told me the same thing. The manger made no attempt to call customer service about voiding the transaction, instead I was told to contact my bank!?! I do NOT understand how or when inconveniencing a customer became a part of customer service. Instead of taking ownership, we just throw it in the lap of pthe customer to take care of it?!? **The store if took the mattress back was ST******* OP******** TE**** TR******
GetHuman758567 did not yet indicate what WalMart should do to make this right.
I have an issue with WalMart too
How GetHuman758567 fixed the problem
We are waiting for GetHuman758567 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get WalMart's attention and get better help faster. Tap below to get started.
Having WalMart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would WalMart email you?
This email address isn't valid
Follow this issue
See how GetHuman758567 fixes it.
This email address isn't valid

WalMart

Customer service issue
Reported by GetHuman758567
Jun 7th, 2018 - 5 mons ago
I have an issue with WalMart too
Not resolved
Seen by 4 customers so far
Similar issue to 565 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman758567 started working on this issue
Jun 7th 3:28am