Mr. Juneau:**- I wanted to take a moment to document our Zoom-meeting of October *nd...

GetHuman5462838's customer service issue with from November 2020

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The issue in GetHuman5462838's own words
Mr. Juneau:**- I wanted to take a moment to document our Zoom-meeting of October *nd, **** regarding the abuse of my Civil Rights at the Folsom California Walmart facility on July **, ****. I also wanted to assure you that I appreciated your professional tone and approach to civil conversation.** - It is sad that Walmart’s inability to accept my honest, legal complaint will lead to further litigation and adverse publicity for Walmart. People complain about excess litigation, yet in this case, Walmart’s behavior is a prime example of why victims are forced to go to such legal extremes as filing lawsuits for billions of dollars.** - I have given WM ample opportunity, at the lowest possible level, to address their internal issues of physical dangers to epileptics, grievous, purposeful Civil Rights Violations, and illegal management behaviors. I have given WM an opportunity to settle this embarrassing episode in a minimalistic, legal, non-public-fashion.** - Yet, as a trained… "Active-Listener”, I could tell ** seconds into our conversation that my Civil Rights complaint was being dismissed. I could tell that you were being directed to get rid of me in the politest fashion possible, and that other than some alleged, prophylactic, legal-PR-Style “training”, nothing would really change in WM.** - In the same way that The Folsom WM facility continues to maintain dangerous, blinking overhead lights…Walmart dismisses my complaint of Civil Rights violations as though it is a simple “customer-complaint”.** - The message from your superiors, which you politely delivered is…” ignore him, he will go away”. I had Federal Attorneys in my Chain-of Command from The US Department of Defense who once felt that way, until I won a Federal Whistle Blower case against them, without the aid of an attorney.** - Walmart’s dismissive reaction towards my legitimate Civil Rights complaint is indicative of their corporate perspective, and informative as to their view of ADA Compliance and their responsibilities regarding their customer’s Civil Rights.** - Based upon what you were “authorized to say”, I reject Walmart’s perspective regarding the illegal behaviors of all Walmart Staff that I have interacted with regard to these issues, or the idea that simple “training” is an appropriate mechanism for relief.** - During my requested DOJ and California FEHA investigations, we will be seeking the names of multiple Walmart Employees, as well as their training and development records to determine how well prepared they were to deal with ADA related issues. It is necessary to know if the WM employees who exhibited discriminatory behaviors knew they were violating the law and just did not care, or if WM had failed to educate them properly.**- The rejection by Store Management to allow me to file… (or even speak) …my claim of discrimination was blatant and obvious.** -The Manager’s rejection of my ability to receive service, based upon my request for reasonable accommodation was equally obvious and blatant.** -There were multiple failures by recently trained Walmart “Health Ambassadors” who offered access without a mask, yet no reasonable accommodation in the form of a visor… (and the chance to decline such visor).** - These “Health Ambassadors” put me in a terrible position of believing I complied with Walmart Policy, only to be abused for allegedly not complying with Walmart policy. The Health Ambassador’s failures led to WM employees abusing me, while depriving me of my Civil Rights.**- The failure of the “Health Ambassadors” performance led to personal attacks by Walmart employees based upon my inability to wear a mask.**- The denial of service despite my disability-based-need for reasonable accommodation was just as humiliating. These behaviors, along with the rejection of my right to explain my disability all point to a blatant disregard for ADA Law, and a systemic rejection of Walmart’s legal responsibility to adhere to such law.**- Walmart’s response to the type of abuse I was exposed to is also a moral embarrassment, which will not be taken lightly within the Epileptic, or Disabled Community.**- Through you, Walmart is saying that a few local training classes make up for the humiliating violation of my Civil Rights which I endured due to the illegal acts of multiple WM Employees during my July ** visit.**- Is Walmart simply dismissing the physical and emotional effects of such discrimination, in that I was left shaking, scared, humiliated and fearful of a seizure or stroke due to my disability? Is Walmart dismissing the fact that I had to flee the facility and hang out in the parking lot to avoid further attacks by Walmart employees?**- Is Walmart dismissing my current, legitimate fear of using any Walmart facility based upon the anxiety of having to deal with untrained, heartless enforcers of ambiguous, illegal rules?**- You yourself admitted in our conversation that the staff had already been “trained” prior to my incident, so without additional commitment to management development, what has changed? Are you saying the staff was previously trained, but still behaved illegally?**- Are you saying the staff had never been professionally trained, and this led to the illegal actions taken against me?**- And why are the lights still blinking in the Folsom Walmart facility? Is new training required to determine if overhead lights need to be replaced?**- If the staff of the Folsom Walmart needed additional training as you have indicated, and if WM thinks my Civil Rights complaint is without basis…then what was the basis of the new training that you described in our conversation? If WM contends nothing was done illegally, why was the new training necessary?**- If WM had done nothing illegal, what was the basis of The Market Manager’s apology to me during our phone conversation regarding the behaviors of her staff? Ms. Harman was not apologizing for some vague retail failure, as my correspondence clearly indicated that my complaint was about the violation of my Civil Rights. So, what was Ms. Harman apologizing for, other than the violations of my Civil Rights?**- If my version of events is somehow suspect, what was Ms. Harman apologizing for during our detailed conversation about her employee’s behaviors?**- Is WM not responsible for their staff’s behavior…whether they have been trained or not? And if Walmart claims the staff have been trained, is that not in and of itself a separate issue if individual WM Employees choose to behave illegally?**- I very clearly, and honestly laid out the illegal behaviors of the staff of The Folsom Walmart facility. Yet, you kept implying that the incident was not confirmed because…” you were not there”?**- It was my understanding that you investigated my complaint, yet you cannot determine the truth, as you were… “not there”?**- What did the Manager say about how she responded to me that day?**- What did the Manager say to defend her refusal to accept my complaint of discrimination?**- What did the Manager say about telling me that I could “come in and wander around all that I want, but that I would be denied service”?**- What did you learn about the two health Ambassadors who approved my entrance to the WM facility, twice…yet never offered me reasonable accommodation in the form of the cheap, flashy, plastic face-shield, which I could have declined at the entrance?**- What did you learn about the WM Crew Member who publicly demeaned me for not having a mask, and attempted to start a fight between myself and other customers?**- In listening to your approach to the conversation, and your repeated use of the child-ego-state…i.e.….”I wasn’t there, I don’t know what happened”…thus dismissing your responsibility to determine what did happen, I realized you were being told how to react, and that the truth wouldn’t matter.**- I look forward to a neutral, *rd Party investigation into the violations of my Civil Rights, and am confident after submitting official complaints while under oath, to both California Civil Rights and US Department of Justice Civil Rights Officials…that these Walmart abuses will be legally and properly investigated.**- I look forward to my friend’s eye-witness-testimony regarding the behaviors of the Folsom Walmart employees, as well as all regional or corporate employees answering questions under oath about their behaviors.**- Additionally, I look forward to gaining insight into Walmart training and development records that will be subpoenaed, along with the store video which clearly shows the discriminatory behavior of the Folsom Walmart Staff.**- I regret the negative Social Media Spotlight that will shine onto Walmart and its employees when my Attorneys bring my case to the public’s attention. It was unnecessary, and your superiors should be smart enough to know that.**- I have taken the liberty of courtesy-copying this communication to Mr. McMillon, Mr. Further and Ms. Roberts as well as sending you a hard-copy for your records.**- In the early part of January, I have intake interviews with US Department of Justice and California Civil Rights Officials to begin an investigation into the violation of my Civil Rights, and Walmart's illegal efforts to ignore and suppress my legitimate complaint.*- I look forward to speaking with you in the future.** **Regards,**Robert FitzGibbon

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Customer service issue
Reported by GetHuman5462838
Nov 14th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 8526 others
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GetHuman5462838 started working on this issue
Nov 14th, 2020 5:11pm