Dear Walmart,*I started out with one issue but on attempting to call your *** number, I...

GetHuman-djacobsn's customer service issue with WalMart.com from August 2020

Help with my WalMart.com issue
The issue in GetHuman-djacobsn's own words
Dear Walmart,*I started out with one issue but on attempting to call your *** number, I now have * issues.*My first issue has to do with making an online purchase with a separate shipping and billing address. Your online setup only allows for the same name for both. In my case the shipping name is different from the billing name.*Second issue is, I called the *** to talk to someone about this but no matter which selections I made it kept bringing me to the same menus. I was never able to access a live person. You need to fix this.*Thank you,*Don Jacobs

GetHuman-djacobsn did not yet indicate what WalMart.com should do to make this right.

How GetHuman-djacobsn fixed the problem
I was finally able to get someone in a different department who was able to help me.
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Customer service issue
Reported by GetHuman-djacobsn
Aug 23rd, 2020 - 8 months ago
Fixed
GetHuman-djacobsn shared how to fix
Seen by 4 customers so far
Similar issue to 7890 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order

Timeline

GetHuman-djacobsn started working on this issue
Aug 23rd, 2020 9:12pm
GetHuman-djacobsn confirmed the issue is fixed. Hooray!
Aug 24th, 2020 1:36am