Place an app order for pickup. I called because I didn't receive a notification...

GetHuman5055047's customer service issue with from July 2020

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Order number, Full name, Email address, Billing address, and Phone number on the order
The issue in GetHuman5055047's own words
Place an app order for pickup. I called because I didn't receive a notification. ************. The time was *-*pm instead of pm. It was a wrong time when we figured this out with a grocery pickup man named George at Walmart supercenter Lodi Ca. After some discussion, George said he would set another day July ** and I chose *am pickup. He would store the order and call me personally because he was sorry for the problem. Today called again because of No notification. Meanwhile email said order cancel for July *** Understandable but the order had been changed for today. My husband talked to * ladies while I was on the phone with April who was checking the computer. She couldn't find any hold on the items and checked where stored items were. Meanwhile, Stephen kept getting "It's cancelled" rudely instead of let me check. April checked and couldn't find any hold. Came to find out George wasn't working today. He mislead me in thinking he was taking care of this issue. We are senior citizens and have to drive at least **min to Lodi. I am lodging a complaint against the * ladies who we have their names, who could have said let me see if anything was on hold, and especially George who didn't input the change into the computer causing this cancelled order replaced.The only kind person was April. The others made Stephen feel like they had no time to help him. He had to take a chance to inside shop. We are Gold Star members and always had good customers service at Stockton, Lodi, and even Sacramento Walmart.

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Customer service issue
Reported by GetHuman5055047
Jul 11th, 2020 - 2 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 7628 others
0 customers following this


GetHuman5055047 started working on this issue
Jul 11th, 2020 6:39pm

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