Hello, my name is Rachel Bauer and I purchased an Element television from the Faribault...

GetHuman3786975's customer service issue with WalMart.com from October 2019

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The issue in GetHuman3786975's own words
Hello, my name is Rachel Bauer and I purchased an Element television from the Faribault, MN Walmart on December **, ****. At the time I purchased a three (*) year protection plan. The Television when on has a black spot on the screen and when I called the people at that handle your protection simply told me "oh so sorry to hear that, but there isn't anything we can do." REALLY!! I paid $***.** plus tax and the protection plan, a total of $***.**. The television was a gift and is worthless at this point. $*** may not be a lot to Walmart but it is a lot to me, especially for something that doesn't work. I spoke to a manager at the Faribault store and she was pleasant and said all the right things right down to telling me that she would notifiy "management". Never heard a thing. So next time I saw her I asked about it and she told me she hadn't heard anything either. I spoke to another manager and got the same song and dance. I think my information was filed in the nearest waste basket. The serial number of the set is A*C*MQZ*Z**C****** model number: E*SW****RKU. I have the reciept with all the information as well. What can you do? Replace the television or issue me a $*** gift card. If this done I will re-think shopping at your store again. Can't say I'd purchase a large item again, but I would purchase daily things. I hope you choose not to file this in the recyle bin.

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WalMart.com

Customer service issue
Reported by GetHuman3786975
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 8750 others
0 customers following this

Timeline

GetHuman3786975 started working on this issue
Oct 18th, 2019 8:57am