On ********* I shopped at store******. On **** I received a text message stating that m...

GetHuman3778688's customer service issue with WalMart.com from October 2019

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The issue in GetHuman3778688's own words
On ********* I shopped at store******. On **** I received a text message stating that my Walmart receipt was one of * that was selected for a $*,***.** gift card. Being that I had just shopped at your store I thought that this was a legitimate Walmart contest. But to my surprise it was not. * On **** I checked my bank balance and it was short by a total of $**.** . I then realized something was wrong. So i researched my account and found out what the *fraudulent* charges were, they were for items that I did't purchase. I contacted them and they at Shopprimestore in Florida and cancelled those order's, I was told that they would be and my money would be refunded. Today I went to my bank to check my balance and $**.** was credited to my account but the remaining $**.** i will receive by check in *- ** business days. on ***** one of your employees at Walmart corporate told me that Walmart doesn't do business with *rd parties and that Walmart security protects customer information. Because of this issue I disagree, as somehow this company got my information. Otherwise how would they know that I had recently shopped at your store. Furthermore I had to cancel my debit card and get a knew one. Also because I thought that it was a legitimate contest, the real contest on my receipt expired, not only did this occurrence cause unnecessary problems for me being on a fixed income but i miss out on the $*,***.** gift card. I'm sending this message to inform of the security breach so you can prevent this from happening again or some poor elderly person that might be effected and not catch it like have. I would like a response either by phone **** ****- **** or E-mail. As I feel victimized and feel that I Will think twice about shopping at your store and at Walmart.com as i have in past. * Respectfully and frustrated * Herbert Fortier

GetHuman3778688 did not yet indicate what WalMart.com should do to make this right.

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How Do I Reset My Walmart.com Password?How Do I Activate My Walmart Gift Cards?How Do I Get Help with a Problem with My Walmart.com Order?How Do I Return an Item to Walmart.com?
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WalMart.com

Customer service issue
Reported by GetHuman3778688
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 8721 others
0 customers following this

Timeline

GetHuman3778688 started working on this issue
Oct 16th, 2019 9:50pm

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