I ordered a new vacuum roller from your web site. I bought the vacuum at Walmart * yea...

I ordered a new vacuum roller from your web site. I bought the vacuum at Walmart * years ago. I received the roller today and there was no invoice. It was the wrong size. After searching for quite awhile, I found a number for the company that sent it. He kept wanting the invoice number and I kept telling him there was NO invoice. I gave him the tracking number numerous times and he said he couldn't find it. I finally hung up on him and contacted your corporate office where I was assured this matter would be taken care of. They got me in touch with the same guy who was no help at all the first time and certainly not the *nd time.. He wanted a picture of the roller. I'm not doing his job for him- he can look up the number of the roller they sent me (he knew the part number) and see what it looks like. I gave him all the info on the padded envelop the roller came in and he still wanted a picture of it. Once again, I told him all the info on the envelope - I'm not sending him pictures. All I want is a new roller for my Bissell vacuum. I am so disappointed in Walmart. The part number I need is Bissell PowerForce Bagged Vacuum, Roller * *******. I know nothing's going to happen to resolve this issue. So I'm out this money and a vacuum cleaner. The store does not carry many parts for the vacuums you sell but they do have tons of bags.