I purchased a MacBook Air from Walmart.com on Wednesday, July **, for $***.** and encou...

GetHuman-rmdelfin's customer service issue with WalMart.com from August 2019

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The issue in GetHuman-rmdelfin's own words
I purchased a MacBook Air from Walmart.com on Wednesday, July **, for $***.** and encountered some deficiencies. Firstly, the computer is * years old! Nowhere in the product description did it mention the year. Secondly, I paid $**.** expedited shipping and did not get the item until *:** pm on Friday, August *nd. While that is the date that it was promised, the initial time indicated was * pm. So, I'd gone home from work to wait for the computer only to waste almost * hours of my time. Today, August *, I went to a local Walmart store to return it, waited for ** minutes for assistance, only to be told that the Marketplace System was down and was told to come back when it is available, but they could not tell me when. Needless to say, my experience shopping with Walmart has not been at all pleasant. I would very much like to return this item (order ********-******) and get a refund for the total amount I paid, including the expedited shipping charges as fair compensation for my unfavorable experience. Can you please help? Thank you for your kind consideration.

GetHuman-rmdelfin did not yet indicate what WalMart.com should do to make this right.

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Customer service issue
Reported by GetHuman-rmdelfin
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 7589 others
0 customers following this


GetHuman-rmdelfin started working on this issue
Aug 3rd, 2019 8:09pm

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