I ordered a replacement mop head for my spin mop and I got a huricaine mop head and I t...

GetHuman3353553's customer service issue with WalMart.com from August 2019

Help with my WalMart.com issue
The issue in GetHuman3353553's own words
I ordered a replacement mop head for my spin mop and I got a huricaine mop head and I tried to return it and website said order not returnable then I looked up history on my orders and it says u sent me * mop heads and I only recieved one mop head not * and the gal said I would receive email after they contacted the sender wtf I ordered this from Walmart not another sender very upset with my first order from your website I won’t be ordering again because I’ve order something and it wasn’t what I ordered and still have item unreturned would like to get the right mop head that I ordered I’m not asking for a refund I want the spin mop mop head

GetHuman3353553 did not yet indicate what WalMart.com should do to make this right.

How GetHuman3353553 fixed the problem
Told them I was sent wrong mop head replacement and he gave me a refund for *.** but I payed like **.** with tripping but at least I got something back**
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WalMart.com

Customer service issue
Reported by GetHuman3353553
Aug 2nd, 2019 - 3 years ago
Fixed
GetHuman3353553 shared how to fix
Seen by 13 customers so far
Similar issue to 7570 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order

Timeline

GetHuman3353553 started working on this issue
Aug 2nd, 2019 1:55am
GetHuman3353553 confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 10:32pm

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