I made a purchase that was supposed to be tax exempt: customer ID********. I was charge...

GetHuman3100559's Returns issue with WalMart.com from June 2019

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If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman3100559's own words
I made a purchase that was supposed to be tax exempt: customer ID********. I was charged tax for one item which added $*.** to my bill. When I noticed the next day and requested to have the tax credited back to my account, customer service refused because of the type of item purchased. I purchased a Glucometer for use by the police department. I did not want to return the item, just wanted the tax credited.*I asked for a manager to override the transaction error code and was told that I could not get one. It just wasn't possible. I left angry and aggravated by the ambivalent and apathetic actions and attitudes shown by the customer service rep and her lead.*I need the tax credited as we are a government agency. This seems fairly cut and dry and there should be an easy fix. Please help.

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WalMart.com

Returns issue
Reported by GetHuman3100559
Jun 17th, 2019 - a year ago
Not resolved
Seen by 39 customers so far
Similar issue to 6887 others
0 customers following this

Timeline

GetHuman3100559 started working on this issue
Jun 17th, 2019 3:23pm