Walmart.com canceled my order and I need to find out how to resolve the problem.

GetHuman2937424's Problem With an Order issue with WalMart.com from May 2019

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The issue in GetHuman2937424's own words
Place an order with walmart.com ... Hi. I'm a first time walmart.com customer, and I'm having problems getting walmart.com to accept my small business company credit card. **My order * *******-****** was canceled by walmart, with the following explanation: "Thanks for your recent order. We're really sorry, but we've canceled the items shown below because we couldn't verify some or all of your payment information. Please sign in to your account and be sure your billing address, phone number and credit card information is correct and current." **So I reviewed my info and thought I found a problem and corrected it. *Then I tried to reorder the item: order * *******-******. This time my order has disappeared from walmart.com's tracker completely. It originally said 'canceled' on their tracker, but then it disappeared entirely after that. No email was sent to me the second time, either to confirm or cancel the order. Maybe it just hasn't come yet. **However, both times I ordered, my bank notified me as it always does that it approved the transactions. I don't want to get double-billed for this order but I need it to go through, or I need to find out what I need to do to satisfy walmart.com that my company credit card is legit. It works for all my other vendors, why doesn't it work for walmart.com? Thanks, Mike M., Frontier Trading Company, *****@***.com
My company credit card works everywhere else. What's the problem?
I need walmart.com to allow me to order from them with my only company credit card.
I've been shopping at walmart all of my life. This is my first attempt to shop with them online at walmart.com
I've gone thru their help site, and it was unhelpful.
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How Do I Activate My Walmart Gift Cards?How Do I Get Help with a Problem with My Walmart.com Order?How Do I Return an Item to Walmart.com?
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WalMart.com

Gates K****** Serpentine Belt For Land Rover Discovery
Problem With an Order issue
Reported by GetHuman2937424
May 17th, 2019 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 6450 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order

Timeline

GetHuman2937424 started working on this issue
May 17th, 2019 4:46am

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