I would like to speak with somebody regarding negative issues I encountered while visit...

GetHuman-jasoncaz's Returns issue with WalMart.com from May 2019

Help with my WalMart.com issue
Top Tip from another customer
If you are looking for a full refund for an item purchased you will need to return the item within 30 days of the purchase.
The issue in GetHuman-jasoncaz's own words
I would like to speak with somebody regarding negative issues I encountered while visiting teo different locations. Stores ***** and ***** in Tempe AZ. I attempted to return two items to store ***** first. My wife and I had received them as wedding gifts and had unfortunately lost the Gift Receipt. After reading through Walmarts Exchanges and Return Policies I was aware that the items could only be returned for a Walmart Gift Card. This works well for our family as we do the majority of our shopping at Walmart already and we could apply it to this weeks groceries. I was informed that they would not accept the return due to the store managers policy of a $** limit for items without a receipt and I should visit a larger Walmart since they were a small store. I asked if I could speak with the manager about the matter and was told I could "wait around for them" but they knew the manager wouldn't accept the items anyway. I was questioned by the associate of why I would need two of the same item anyway and he was just asking because "alot of people try to steal things from here." I felt accused and embarrassed in front if the other customers. The manager came to the counter and quickly denied the return without any inquiry or questions I asked why their store policy was different than what was stated in the corporate policy. First I was told it was their location was different because it was "small." When I asked for an explanation of what "small" meant I was given a second reason which was that corporate has deemed them a "high theft risk store" and there wasn't anything else she could do. I was given two different locations that we're "large" stores that should take the returns. I drove across town to the second location (store *****) and was informed by the associate that their store policy regarding my return was only items up to $** without management approval. While I waited off to the side to speak with management I was told by multiple associates that manager would be with me shortly. When a manager did appear after speaking with the associate, they quickly rushed past me. I was able to stop him before he left the customer service area. I was once again abruptly told no before I was even given a chance to explain my situation and the manager quickly walked away. Feeling defeated and embarrassed I went to quickly leave the store but unfortunately I was further embarrassed after being stopped and questioned by an associate at the door because I didn't have a receipt. I proceeded to show them the sticker that was placed on the box when I had entered the store. I was then questioned on why there was a sticker on only one of the items and not both and told they would have put a sticker on both items if I had came in with two. I informed the associate that that I was ask if the items were identical and only one sticker was placed on the top item. Still having the two stickers I had received from visiting the first store in my pocket (they just handed them to me and didn't put them on the packages) I showed them to the associate. It was then that he stepped aside and allowed me to leave. Both locations left me feeling like I was being treated like a criminal and embarrassed since all of the interactions took place in front of numerous other customers and employees. My family and I shop at both of these locations regularly and have for over seven years. There are multiple associates who we know by name stop and say hello and chat for a minute if they are not to busy. I would like to know if the associates and management I interacted with today simply viewed me as someone attempting to return stolen items and was treated as a criminal (which I feel is what happened) or they we're following new corporate policies as was stated. Either way I would like to resolve this issue. What can I do going forward to return these two items? Would it be worth visiting a different location to speak with management and inquire about there policy or can this be resolved by filing a customer service complaint? Thank you for you attention to this matter, **Jason Collins ******@***.com ****-***-****

GetHuman-jasoncaz did not yet indicate what WalMart.com should do to make this right.

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WalMart.com

Returns issue
Reported by GetHuman-jasoncaz
May 15th, 2019 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 6425 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order

Timeline

GetHuman-jasoncaz started working on this issue
May 15th, 2019 4:45am
GetHuman-jasoncaz confirmed the issue is fixed. Hooray!
May 15th, 2019 4:45am

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