I ordered a trampoline on March **th ****. I received * of * packages and the box was d...

GetHuman-slivan's complaint issue with WalMart.com from March 2019

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The issue in GetHuman-slivan's own words
I ordered a trampoline on March **th ****. I received * of * packages and the box was destroyed with a huge hole in the end. I contacted customer service the agent was very hard to understand. They agreed to issue a refund and to send the damaged product back it's missing pieces but it is a very heavy item and I have no way to get it to the Fed ex to return it. It shouldn't cost me money to return an item and I should not be in convinced to do so I can't believe a ups driver would even leave a package that looks like that. I have pictures of how the box came to me and it was completely unacceptable. Order number is Order ********-******. I have ordered may times form your business and have never been so upset and disappointed.
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complaint issue
Reported by GetHuman-slivan
Mar 26th, 2019 - a mon ago
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GetHuman-slivan started working on this issue
Mar 26th 10:08pm