Order number: *******-****** dated ******* for a Keter *x* Factor Storage Shed for tota...

GetHuman-manctil's customer service issue with WalMart.com from February 2019

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The issue in GetHuman-manctil's own words
Order number: *******-****** dated ******* for a Keter *x* Factor Storage Shed for total of $***.** with a store pickup date of *******. *On the morning the item was to be available for store pickup I received e-mail notification that it was going to be delayed. When I contacted Walmart.com help through online chat I was told the item would be delayed due to a processing error and the order should be canceled and I then could re-order it. When I immediately went to re-order the item it was not available for store pickup but home delivery only for an additional $**. I then called and talked to a person on the help desk who asked me to stay on the line to see if the delivery fee could be waived by a supervisor and that a promo coupon would be issued for the Inconvenience. The supervisor declined waiving of the delivery fee. No promo coupon was issued because I bought it as a visitor not using my Walmart.com account. Having relied on the item being available for store pickup on ******* I have spent time preparing the area and laying a foundation for the shed. There is no possibility of this happening at this point due to Walmart.com's practices. The practices of not filling an order of a on-line offering based on an error or miscalculation on your part is not only extremely unethical but possibly illegal. The late notification is unacceptable. This will be the last time I ever shop at a Walmart.

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WalMart.com

Customer service issue
Reported by GetHuman-manctil
Feb 1st, 2019 - 4 years ago
Not resolved
Seen by 60 customers so far
Similar issue to 5051 others
0 customers following this

Timeline

GetHuman-manctil started working on this issue
Feb 1st, 2019 1:39am