Replace management have more cashiers working everyday. If not busy have them stock shelves inventory etc. take people that stocks daily cross train so they can help at being a cashier when needed and even the managers should helping at check outs when needed.

GetHuman1982906's customer service issue with from January 2019

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The issue in GetHuman1982906's own words
Hi I shop at Walmart in Powhatan Virginia. There is a shortage of cashiers and long lines. Yesterday I went to check out and A total of *-* cashiers were there. Long lines again packed baskets and not enough help! I went to self check out unloaded my cart needed assistance so I ask a manger walking by and she said it was closed and I had to go down to the other self check out. She was not apologetic at all, rude and did not offer to help me reload my cart. Mind you I had a lot of stuff to reload. At the other self check out I was told from a cashier they have plenty of cashiers to work just not scheduled to work today. She also told me there was not enough cashiers there to man the other self check out yesterday. There is to much socializing and not enough attention to the customer service. Some walk around like they are bether than me.*We shop there a lot and I have seem a BIG DECLINE in service mainly in the checking out process return area and mangers. The service has declined greatly in the past *-* months at wal mart. If things don't improve I will take my business elsewhere.**I do need to mention that people stocking the shelfs are very nice and very helpful. I think they should be the cashiers and some of the cashiers and mangers should go to stocking shelves !**Very Saddened *Peggy

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Customer service issue
Reported by GetHuman1982906
Jan 17th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4846 others
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GetHuman1982906 started working on this issue
Jan 17th, 2019 3:23pm

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