Hayneedle's Delivery Cancellation without Notice

GetHuman1826740's customer service issue with WalMart.com from December 2018

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The issue in GetHuman1826740's own words
order product online ... I take exception to your subsidiary Hayneedle's delivery destination restrictions -- won't deliver to mobile homes, hotels, etc. They cancelled my order when shipping and billing addresses weren't the same and did not tell me they cancelled it until I followed up. They had assured me they would deliver to my second HOME but then just cancelled the order. As they said - "company response ***********Sharon, we apologize about the confusion. On ********** an email was sent stating the reason why this order was cancelled and we are truly sorry if you were advised of another reason. We are partners with Walmart, but our company policies are governed by us independently." Their products are also your products and you deliver to my mobile home all the time!! Sharon Wright-Guswiler
upon receipt of first email from Hayneedle I called immediately and was assured they would deliver to my shipping address*second home in FL once I explained that it was a legitimate second home address* Walmart ships to it but Hayneedle would not.
Walmart needs to review Hayneedle's shipping destination restrictions and re-consider shipping to legitimate post office addresses whether they are mobile homes or not
I did NOT expect to have order cancelled without notice after I had been told they would accept my explanation of the shipping address being my second home (mobile home in an RV park)
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Hayneedle - ordered via email, but Hayneedle won't deliver and cancelled without notice
Customer service issue
Reported by GetHuman1826740
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4386 others
0 customers following this


GetHuman1826740 started working on this issue
Dec 25th, 2018 12:02pm
GetHuman1826740 shared this issue with friends on Facebook
Dec 25th, 2018 12:11pm