There’s no Walmart around my area, so I chose to place orders online monthly, for the p...

GetHuman1657817's customer service issue with WalMart.com from November 2018

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The issue in GetHuman1657817's own words
There’s no Walmart around my area, so I chose to place orders online monthly, for the past * orders I ordered from *rd party vendors & the items were damaged so I drove ** minutes to nearest Walmart, stood in line for ** minutes to make return & I WAS NOT TOLD BY THE ASSOCIATE about this, she just handed me this slips & said this is your tracking number. Now I’m reading my tracking number to realize that I’m being charged **% on * of the items to return it! *And over ***% on the second item! So where is my gain & my money worth as a customer??? I DO NOT UNDERSTAND!! If this is the case then I want my product back! Really bad customer service from *rd parties & Walmart agreement to it. *Order * *******-*******My item was $*.***TO RETURN IT $****Order * *******-*******My item was $*.***TO RETURN IT $*.***The associate handed me a very small slip & told me that was my tracking * BUT NEVER mention the amount to RETURN IT!! If that’s the case they are taking my money & my items. How do I benefit as a customer who orders monthly from Walmart.com???
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WalMart.com

Customer service issue
Reported by GetHuman1657817
Nov 30th, 2018 - 6 mons ago
I have an issue with WalMart.com too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1657817 started working on this issue
Nov 30th, 2018 1:46am