i rec'd a tent from my daughter in law as a gift. she lives * hours from me and bought...

GetHuman-tshreve's customer service issue with WalMart.com from November 2018

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i rec'd a tent from my daughter in law as a gift. she lives * hours from me and bought it at her local walmart. the tent doesn't erect, the poles won't work. i tried to return it to my local walmart for either a refund or an exchange and they refused both. they lady at my local store said, "it is not in our system." i told her, " it's an OZARK TRAIL, walmart OWNS them." she was still unable to help me. i would like a replacement, if i cant get that a refund or store credit would be great. thank you
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WalMart.com

Customer service issue
Reported by GetHuman-tshreve
Nov 27th, 2018 - 9 mons ago
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GetHuman-tshreve started working on this issue
Nov 27th, 2018 1:28am