My bank card was hacked on November * th without my knowledge until I checked my accoun...

GetHuman1618653's customer service issue with WalMart.com from November 2018

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The issue in GetHuman1618653's own words
My bank card was hacked on November * th without my knowledge until I checked my account and found an unauthorized purchase was made for a PS * machine in the amount of $***.**. There was no packing slip or return label in the box. I talked with my bank and filled out a complaint form then mailed it to my bank. On November ** my bank made a decision that I won't get my money refunded by them. I would have to return it to get a refund. The only information I had on this purchase was the date it was bought, November *, **** and that it came from Walmart.com. The only other thing I found out was the order number which is *******-******. Of course, I went to the store, Walmart in Oxford, MA, today, ********** to return it and was told I had to get a refund from Walmart.com. *What I want to have happen is to be told where to send it back to. Inform me as to what information you need in order to send it back to you, ie: a RMA number, a billing number, my bank information? Then have you refund the entire $***.** ASAP. This money being taken out of my account has left me in dire straits to pay bills and purchase food. * Sincerely, * Constance R.Seay * *** School St, Apt * * Webster, MA ***** * (***) ***-****
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WalMart.com

Customer service issue
Reported by GetHuman1618653
Nov 24th, 2018 - 10 mons ago
I have an issue with WalMart.com too
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Timeline
GetHuman1618653 started working on this issue
Nov 24th, 2018 9:26pm