To the Senior-Most Leadership of WALMART.*Today is Sunday, ** September ****,, and at a...

GetHuman-grrpotm's customer service issue with WalMart.com from September 2018

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The issue in GetHuman-grrpotm's own words
To the Senior-Most Leadership of WALMART.*Today is Sunday, ** September ****,, and at approximately **:** am, I was in WALMART Store ***** at **** Branch Ave, Clinton, Maryland. During my shopping, I witnessed first-hand a very passionate but ugly situation that I feel duly compelled to bring to your attention… it surrounded the public display of the American Flag above your building.*A **-year veteran (Mr. Ricardo Stith) came to the customer service desk to inform your employees that the American Flag was flying upside down and for someone come and fly it correctly. Mr. Stith stated flying the flag upside down traditionally denotes either the area is under attack or in distress. *As Mr. Stith demanded this issue get immediate attention, customers and the clerk (at the nearest end of the counter nearest Mr. Stith) began to snicker and laugh at the situation. After a few minutes, the Deputy Manager (I did not get her name) came and told Mr. Stith the flag has been in its current condition since ** Sep **** (* days) and she would have to have someone come into to work to fix the problem. As I left the store, I saw the flag upside down and the halyard was tied approximately * – ** feet from the ground which (in my mind) had the possibility to be fixed by an on-duty staffer. *WALMART leadership, as a **-year active duty military veteran, I like Mr. Stith are keenly aware of the customs and courtesies for The American Flag. An individual has the right to fly an American flag upside down. The First Amendment of our Constitution ensures freedom of speech in the traditional sense, but also protects conduct, symbols, and non-verbal speech that convey an idea or a particularized message…as a few people across our Nation have flown their flag upside down as a form of protest against politicians.*I believe the issue of mistakenly flying the American Flag upside down is just that…a mistake. After getting the display corrected, I hope WALMART takes this opportunity to educate employees (especially store managers) of the importance to ensure the flag is displayed with honor and respect at all times. The response of the Deputy Store Manager gives the impression of not knowing the proper display of the American Flag.*Waiting to call-in a certain employee to correct a problem such as this is totally UNSAT!*Maryland ranks *** in total veteran population, with approximately ***,*** residents having served in the US Armed Forces. I am glad I was in WALMART to witness the issue. I hope your response will be directed to Mr. Stith, because he was brave, passionate and “veteran” enough to bring this to your store manager’s attention…even though there was no better Course of Action other than calling an employee who is off-duty to take care of a **-** minute action.*Mr. Ricardo Stith’s contact number is ***-***-**** and his email is listed on the cc-line. Looking forward to seeing or hearing your positive action.*Respectfully,****SIGNED***EARL TAYLOR III*Chief Master Sergeant, USAF (Retired)*Phone: ***-***-****
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WalMart.com

Customer service issue
Reported by GetHuman-grrpotm
Sep 24th, 2018 - 2 mons ago
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