Wal-mart posted "Fixed" and they havn't even contacted me!

GetHuman-lakeless's customer service issue with WalMart.com from August 2018

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The issue in GetHuman-lakeless's own words
Get my money back ... Help@walmart,com *-**-**** *:** PM AZ Time**I purchased * Roadlux R*** ******R**.* LRH tires for my RV from Wal-Mart on July **, **** on Order ********-******. I used my Wal-Mart Mastercard * **** **** **** ****. I had them shipped to our closest Wal-Mart Tire Center in Prescott AZ. When they arrived I called to schedule an appointment and was told Wal-Mart does not install RV tires. This information is not on your website or stated when I ordered the tires. I took the tires to Alvarez Tire in Prescott Valley and paid $*** to have then mounted, dynamic balanced and installed. There was a server vibration in the rear of the RV and moderate vibration in the front end. Alvarez Tire stated the RV needed suspension work. I took the RV to Sun Valley Diesel in Prescott Valley and paid $*** to re-balance the tires, $*** to align the front end and $*** for new shocks. The vibration did not go away. Both tire companies says the tires are all up to *” out of round and cannot be balanced. The RV is not drivable on the highway. When I attempted a return on the website I was told the tires are not returnable. This also is not stated on the web page when the tires are ordered. In fact, I printed out my order page and it shows the tires are returnable thru Nov. We have reservation in Lake Powell, AZ on *-*-****. I will need to replace these tires before we leave. I need this issue resolved by *-**-****. I want the cost of the tires, $****.**, credited back to my account. I will take the defective tires back to the Wal-mart tire center in Prescott, AZ.*I have allowed the ** hours, stated by your representative Ervin G., to elapse.*Ron Grandstaff *****@***.com (***)***-******Chat *-**-**** * AM*Abner O: Thanks for chatting with Walmart.com! I’m Abner O and I’ll be assisting you today.*Ron Grandstaff: Thanks *Ron Grandstaff: Did my concern arrive? *Abner O: Hi, Ron! I was reading your message regarding the vibration. I will be more than glad to check the options for you.*Abner O: For security purposes, can you please provide your full billing address?*Ron Grandstaff: ***** E. State Route **, Lot ****, Dewey, AZ ***** *Abner O: Great! Just to confirm, have you contacted the store where the tires where mounted? Ron Grandstaff: Yes. They stated the tires could not be balanced. I took the RV to Sun Valley Diesel where I had the tires re-balanced ($***) the shocks replaced ($***) and the front end aligned ($***). No change in the vibration. *Abner O: Ron, I am a customer like you and I totally understand how frustrating it could be for you when your tires after being mounted generate a vibration that is uncorrectable. It appears that the tires are defective. At this point your best option will be to return the tires for a refund. *Ron Grandstaff: Great* Abner O: Our return policy indicates that the tires are only returnable if they have not mounted yet. But no worries! The manufacturer of your tires provides extended warranty for this tires so you only need to call them and they will be more than glad to process your refund or provide new tires. Let me search their phone number for you.*Abner O: They are Roadlux and you can call them at *-***-***-*****Ron Grandstaff: Thanks. You should not be selling these tires for us**Chat on *-**-**** * PM*Ervin G: Just to confirm did you try to contact the manufacture?* Ron Grandstaff: The number in the chat is for a DEALER in CANADA. Not the Roadlux Mfg!* Ervin G:May I place you on a brief hold while I look into this?* Ron Grandstaff: I found out Wal-Mart buys Roadlux Tires from Omni* Ron Grandstaff: In case you are not aware there is a tenet of the law regarding "serviceability" of all items.* The tires do not work. You sold them to me not Omni. * According to what little I know about the law you are responsible!* Ervin G: We apologize for the situation you experienced with your order.* Ervin G: In this case we need to escalate to our store and a higher department.* Ron Grandstaff: I agree* Ervin G: They will provide you a solution in the next ** hrs* Ervin G: May I have with your email address and phone number?* Ron Grandstaff: OK My phone is (***)***-**** *****@***.com* Ervin G: Thanks, our team will contact with you in the next ** hrs with a solution.* Ervin G: Is there anything else I can assist you with today?** Ron Grandstaff: No Thank you Ervin
We are going on vacation and need new tires.
Refund my $****
Loyal - to date.
* chat sessions.
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Roadlux R*** ******R**.* LRH tires
Customer service issue
Reported by GetHuman-lakeless
Aug 24th, 2018 - 3 years ago
Seen by 10 customers so far
Similar issue to 1751 others
0 customers following this
Items needed
Order number
Full name
Email address
Billing address
Phone number on the order


GetHuman-lakeless started working on this issue
Aug 24th, 2018 9:27pm
GetHuman-lakeless indicated the issue is not fixed yet.
Aug 25th, 2018 12:18am
GetHuman-lakeless indicated the issue is not fixed yet.
Aug 25th, 2018 12:22am
GetHuman-lakeless indicated the issue is not fixed yet.
Aug 25th, 2018 12:25am
GetHuman-lakeless indicated the issue is not fixed yet.
Aug 25th, 2018 12:26am
GetHuman-lakeless indicated the issue is not fixed yet.
Aug 25th, 2018 12:57pm
GetHuman-lakeless indicated the issue is not fixed yet.
Aug 26th, 2018 11:34am