My name is Boyd Mills, I had just had a flat tire this morning and I went to get a repl...
GetHuman-millsboy's customer service issue with WalMart.com from August 2018
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The issue in GetHuman-millsboy's own words
My name is Boyd Mills, I had just had a flat tire this morning and I went to get a replacement at the Walmart tire center. The employees there were talking on their phones and each other while there was a long line of customers waiting to be helped, also while I was being helped the lady at the desk was on her phone taking snapchat videos. After I had gotten my car checked in I was told that I would have about a two and a half hour wait, and that was fine with me. I had waited four hours before I finally called them to ask if they were finished and they said yes. When I had made it there I noticed that a lug nut was on crooked. I honestly wasn't surprised because this same thing had happened * months ago. The employee that checked me out told me that he would check it out. We went out to my car and looked at it and he told me that I would have to contact Walmart's insurance company and that it would be my word against his. So they forced me to sign a statement before giving me my keys that I acknowledge the fact that it happened before. The lug nuts were all on correctly when I had the spare. They would not let me drive away without signing this paper. I reluctantly signed. Last time it cost me over $** to get this issue fixed last time which doesn’t seem like much to some people but as a young college student I cannot afford to fix Walmart tire centers mistakes. There is a discount tire across the street and I chose to go to Walmart tire center because I felt that I would get the service and quality that I deserved. Unless someone is willing to contact me about this issue and resolves it I will not ever return to Walmart or the tire center and will spread the word to friends not to go there even if the prices are competitive.
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