Ordered a phone battery from Wal-Mart.com. that is supposed to be free shipping. receiv...

GetHuman-kbridges's customer service issue with WalMart.com from June 2018

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The issue in GetHuman-kbridges's own words
Ordered a phone battery from Wal-Mart.com. that is supposed to be free shipping. received a notice from the PO stating they could not leave the package because they wanted *.** for shipping. Called Walmart .com and spoke to Sarai and she said we have to call the vendor and gave us the number, Sarai states that if we have issues call her back. Really.....it is your vendor we should not be calling vendors and getting credit for postage. This should be taken care of a Wal-Mart customer service person . Pretty strange but ok did that and the vendor CYBERTECH stated it was a process error, and wants us to pay it. I realize it is only *.** and they took a email address to supposedly to email us proof they gave credit to the CCard for postage. And we are still waiting for a credit for postage....*Next time we will think twice about ordering from Wal-Mart.com. never have had a problem like this with Amazon.
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WalMart.com

Customer service issue
Reported by GetHuman-kbridges
Jun 7th, 2018 - a yr ago
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Email address
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Phone number on the order
Timeline
GetHuman-kbridges started working on this issue
Jun 7th, 2018 9:11pm