Well about two weeks ago I had made a complaint about the way I was thinking treated a...

GetHuman710159's customer service issue with WalMart.com from May 2018

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The issue in GetHuman710159's own words
Well about two weeks ago I had made a complaint about the way I was thinking treated at the Wal-Mart in Beaumont CA. I called costumer care an I sent my complaint in buy email I was told both times that I would hear back within the next couple of days. My name is Johnny Viera. My phone number is (***)***-**** . Like two weeks ago I had bought a pitching Stan from the local Walmart buy my house for like $***.** . An realized I didn't need it . A couple of days go buy an it rained an my dogs messed up the box a little bit but the item it's self an the plastic it came in werent damage. So I asked your customer services rep that if I would be able to return this item with the box being torn an I also told him I could find my recipe. Cause I wanted to make sure that I didn't ride my bike a mile and a half with this big old box for them to not return it . Well the customer service representative assured me that everything would be ok to just take it to the local Walmart an talk to a manager an they can help me . Well so I did like I was told road my bike all the way there with this huge box almost getting hit buy a car .walk in stand in line while I'm waiting inline one of the cashier look at me an told the other cashier something an then laughed at me then she said I ain't helping him an said I'm going on my brake an walked away . Well keep in mind that a week prior to this me an my boyfriend were returning something while holding hands saw us an mumble the words .that's fucken gross . Well back to the subject at hand . I walk up to try to return the item an was ask for my recipe I told her I didn't have it an that I had talk to a representative an that maybe I could get like store credit. She said no not on a item so high in price so I told her wait what she said u herd so I asked for management she said I am * management .I said bulshit . She calls over a middle aged gentlemen over told him what was going on I even tryed telling him that I had just talked to customer care she jumpes in an says that customer services don't have any say over the matter that they have the last say on what happens . At this point I was so embarrassed an felt so dumb I stormed out leaving the item there . The way they made me feel was so little all I wanted was to be treated the way everyone else gets treated I just want to return the item an maybe get store credit I wasent asking for my money back or anything . I came home an called to complain I was told that I would here back . But nothing two weeks later I haven't got a phone call or text not even a email nothing . So that's what I have to say . Sincerely your loyal customer. JOHNNY ANGEL VIERA . **** E THIRTEENTH ST BEAUMONT CA ***** . or at *****@***.com . U could reach me or give me a call please at ***-***-**** . Thanks for your time .
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Customer service issue
Reported by GetHuman710159
May 23rd, 2018 - 8 mons ago
I have an issue with WalMart.com too
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GetHuman710159 started working on this issue
May 23rd, 2018 2:36am