I was receiving emails about automatic charges being denied and I couldn't make any pur...

GetHuman-kabirch's Blocked Card issue with WalMart MoneyCard from June 2020

Help with my WalMart MoneyCard issue
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Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Last 4 of card
The issue in GetHuman-kabirch's own words
I was receiving emails about automatic charges being denied and I couldn't make any purchases, so I logged into my account and there was a notice about my card being blocked. It took me nearly a week to get the "securedocument" website to accept the pictures of my driver's license. Then yesterday I logged in to my account to check the status of the verification process. There was a notice stating they couldn't verify my documents, my card has been permanently locked, and I cannot open any other cards with this bank. I've tried the online customer service chat and calling the only telephone number they have listed and I cannot get any further information. I was never told why my card was blocked in the first place and now they've locked*closed my account and I can't even get the rest of my money back. I've been a loyal customer for going on * years and I just want to know what the heck happened, and, if they aren't willing to reinstate my account, how the heck I can get the rest of my money back.

GetHuman-kabirch did not yet indicate what WalMart MoneyCard should do to make this right.

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WalMart MoneyCard

Blocked Card issue
Reported by GetHuman-kabirch
Jun 10th, 2020 - 5 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 5687 others
0 customers following this

Timeline

GetHuman-kabirch started working on this issue
Jun 10th 4:34pm
GetHuman-kabirch indicated the issue is not fixed yet.
Jun 10th 8:38pm

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