My tax refund was put on a Walmart green dot money card which I NEVER received. I wasn...

GetHuman4503602's customer service issue with WalMart MoneyCard from March 2020

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Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Last 4 of card
The issue in GetHuman4503602's own words
My tax refund was put on a Walmart green dot money card which I NEVER received. I wasn’t aware of this card till I called the irs and they told me about it. I don’t know who recieved the card but whoever applied for & recieved the card took my refund off the card. I disputed the charges because it wasn’t me but everytime I call to check in the dispute, I’m on hold for *-* hours then the phone just hangs up. I never get through to anyone. I need to speak to someone because I don’t understand how y’all allowed someone that’s not me open up a account with my information & steal my tax refund. **My information *Ambrosia key*SSN: **********Birthdate: ***********they dispersed the money onto the card on ********* *Auth:******** *Last * of card: **** *Confirmation for disputes: Qfd***********c**I NEVER RECIEVED A CARD !

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WalMart MoneyCard

Customer service issue
Reported by GetHuman4503602
Mar 21st, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 2914 others
0 customers following this

Timeline

GetHuman4503602 started working on this issue
Mar 21st, 2020 4:50pm
GetHuman4503602 indicated the issue is not fixed yet.
Mar 21st, 2020 10:51pm
GetHuman4503602 indicated the issue is not fixed yet.
Mar 21st, 2020 11:25pm

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