I called the customer support number the main number not the activation number they wil...

GetHuman3848282's customer service issue with WalMart MoneyCard from November 2019

Help with my WalMart MoneyCard issue
The issue in GetHuman3848282's own words
I called the customer support number the main number not the activation number they will not allow you to get to number five anymore they are changing up their customer service contact you have to go through a chat you cannot copy and you cannot prove what was said or even copied instructions told to you by the chat agent I already talked to them yesterday online I did what you said and call the phone number I cannot get through because my card is not activated in my account is blocked now what

GetHuman3848282 did not yet indicate what WalMart MoneyCard should do to make this right.

How GetHuman3848282 fixed the problem
They had the wrong phone number listed as the number on my account and so that's why they were saying in the app and everything website phone number that my account was blocked shut up I got smart this morning and I put in my alternate lifeline mobile number and I got it activated but right now it's still locked because I had to switch the numbers but is almost resolved.the reason I can never access a person is because I didn't have an active account because it count had not been activated with the new replacement card so that is something that your people need to know if you can't get ahold of nobody and you're trying to activate a card and I have the wrong information on you that's why you get sent to chats no life person
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WalMart MoneyCard

Customer service issue
Reported by GetHuman3848282
Nov 1st, 2019 - 2 years ago
Fixed
GetHuman3848282 shared how to fix
Seen by 2 customers so far
Similar issue to 12324 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card

Timeline

GetHuman3848282 started working on this issue
Nov 1st, 2019 3:56pm
GetHuman3848282 confirmed the issue is fixed. Hooray!
Nov 1st, 2019 3:58pm
GetHuman3848282 indicated the issue is not fixed yet.
Nov 1st, 2019 3:58pm
GetHuman3848282 indicated the issue is not fixed yet.
Nov 1st, 2019 3:58pm
GetHuman3848282 indicated the issue is not fixed yet.
Nov 1st, 2019 3:58pm
GetHuman3848282 confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 7:01pm