To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-alowther's own words
I have been up until now a happy customer Walmart money card since ****. I have never had any issues until today. Through many email prompts about uploading my federal tax return to my Walmart money card, I decided to do it this year. come to find out as soon as my federal tax return was deposited into my account, my account was frozen. I went through all the prompts of uploading my ID that match everything on account file only to be told they cannot verify who I am. I really needed that money today because I need to get my car out of the shop and pay for some medical bills. I would greatly appreciate it if you could unlock my account so I can continue to be a happy customer of the Walmart money card business. I don't like Banks and therefore I love using your guys's reloadable card. please reinstate my account immediately within the next ** hours or I will be contacting a lawyer.
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