I have been up until now a happy customer Walmart money card since ****. I have never h...

GetHuman-alowther's customer service issue with WalMart MoneyCard from February 2019

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The issue in GetHuman-alowther's own words
I have been up until now a happy customer Walmart money card since ****. I have never had any issues until today. Through many email prompts about uploading my federal tax return to my Walmart money card, I decided to do it this year. come to find out as soon as my federal tax return was deposited into my account, my account was frozen. I went through all the prompts of uploading my ID that match everything on account file only to be told they cannot verify who I am. I really needed that money today because I need to get my car out of the shop and pay for some medical bills. I would greatly appreciate it if you could unlock my account so I can continue to be a happy customer of the Walmart money card business. I don't like Banks and therefore I love using your guys's reloadable card. please reinstate my account immediately within the next ** hours or I will be contacting a lawyer.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-alowther
Feb 28th, 2019 - 3 mons ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 1 customer so far
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-alowther started working on this issue
Feb 28th 5:36am
GetHuman-alowther indicated the issue is not fixed yet.
Feb 28th 5:37am