They have frozen over * thousand dollars of my money and can give me no reason why

GetHuman1885240's customer service issue with WalMart MoneyCard from January 2019

Help with my WalMart MoneyCard issue
The issue in GetHuman1885240's own words
Access my funds on the card ... I just had $****.** direct to posited onto my Walmart and MoneyCard and now they’re telling me that my Walmart money card is frozen until they send me a new one in three business days I am on vacation in California from Kansas and now I do not have access to my money which was directed posited to this card that they provided for three business days which could possibly equal five total days due to the fact it is Wednesday I’m in the middle of a vacation I’ve been planning for three years to California my children and I are Are out here and they told me that they can do nothing I cannot access my funds they have no concern at the fact that Miss myself and my children are going to be homeless as of noon tomorrow because I am not able to access my money to pay the hotel bill and our whole vacation is ruined due to the fact that I cannot access my money due to the fact that they put a block on my card and can I tell me why all they can tell me is that they can send me a new card in three business days
Is that this has ruined my family vacation that we have planned for three years my family is going to be homeless on the streets of Redding California as of noon tomorrow and I am on vacation in California but I have to have a new card sent to me in three business days how is that even possible
I want the account closed out in the money in the account made available to me immediately
I have used her money services for over ** years now put up with numerous problems and still continue to give them my business
I spent over an hour and a half on the phone with the supervisor at Walmart money card customer service with no resolution but to have all of my money frozen for three business days while I wait to receive this card while I’m on vacation in California from Kansas
I have an issue with WalMart MoneyCard too
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WalMart MoneyCard

Wal mart money card
Customer service issue
Reported by GetHuman1885240
Jan 3rd, 2019 - 4 mons ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 10 customers so far
Similar issue to 6523 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman1885240 started working on this issue
Jan 3rd 4:48am
GetHuman1885240 indicated the issue is not fixed yet.
Jan 3rd 4:49am
GetHuman1885240 shared this issue with others over email
Jan 3rd 5:10am