I had a money Mart card debit card number **************** and I cancelled it...

GetHuman-jerrycto's customer service issue with WalMart MoneyCard from December 2018

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The issue in GetHuman-jerrycto's own words
I had a money Mart card debit card number **************** and I cancelled it ********. I had a balance of about ***$ on there and requested a cancellation of the card and a full refund. I was told I would and receive the check in a few weeks. I'm currently trying to reach a representative to help with this issue, but I can't get through. It asks me for all my personal information which I put in, but then it tells me it not the right information. Now I'm stuck without my money or a way to get a hold of anyone.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-jerrycto
Dec 1st, 2018 - 6 mons ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 2 customers so far
Similar issue to 5808 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-jerrycto started working on this issue
Dec 1st, 2018 3:19am
GetHuman-jerrycto indicated the issue is not fixed yet.
Dec 1st, 2018 3:20am