Dispute: ****-*****My information for my Debit Visa Money Card was stolen in October...

GetHuman1615866's customer service issue with WalMart MoneyCard from November 2018

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The issue in GetHuman1615866's own words
Dispute: ****-*****My information for my Debit Visa Money Card was stolen in October **, ****. I reported it stolen to Green Dot Bank*Walmart Customer Service. Unfortunately not before approximately $**** was transferred out of my account. They immediately blocked my card and i cannot access the money in my vault on the blocked card because all the information has been changed by the individuals who stole my card. Walmart Customer Service will not take the blocked off so I can access what money I had in the vault. They have all information they asked for to settle this dispute.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman1615866
Nov 24th, 2018 - 10 mons ago
I have an issue with WalMart MoneyCard too
Seen by 3 customers so far
Similar issue to 5613 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
GetHuman1615866 started working on this issue
Nov 24th, 2018 12:14pm
GetHuman1615866 indicated the issue is not fixed yet.
Nov 24th, 2018 12:15pm