All card issues should be handled by calling the phone number on the back of your card.
The issue in GetHuman-tatumtyl's own words
I gave all my personal information for some reason y'all couldn't verify me and now I can't even reload the card I don't understand I gave my social. I gave my address and my first name last name like I'm supposed to **** I can probably send you a f****** photo of the freaking socials and of the address I live at I wasted my entire day getting this piece of s*** f****** card I could have been at work
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