I reported my card lost. It is master card. At that time, I set up security questions f...

GetHuman-lmclm's customer service issue with WalMart MoneyCard from November 2018

Help with my WalMart MoneyCard issue
The issue in GetHuman-lmclm's own words
I reported my card lost. It is master card. At that time, I set up security questions for my account. I received my new card, now my account is frozen. The card has $***.** on it. I'm told they want my picture I'd to verify who I am. How is this possible, they can't see me to verify it's me. Also, the address on my i.d. is not the same as the card. My social.security number is not on my i.d. , I set up the security questions to be able to verify it is me. Customer service did not even ask about the security questions. All I want is the money do I can close to his account and put the money on my Visa card.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-lmclm
Nov 1st, 2018 - a mon ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 2 customers so far
Similar issue to 5006 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-lmclm started working on this issue
Nov 1st 6:12pm
GetHuman-lmclm shared this issue with friends on Facebook
Nov 1st 6:12pm
GetHuman-lmclm indicated the issue is not fixed yet.
Nov 1st 6:13pm