Everything is wrong, every time I reset my user name or password it'll just tell me tha...

GetHuman-twistup's customer service issue with WalMart MoneyCard from October 2018

Help with my WalMart MoneyCard issue
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-twistup's own words
Everything is wrong, every time I reset my user name or password it'll just tell me that it's wrong and it doesn't go through, it also tells me that my card number and cvv is incorrect when I know it's not, I can't get Into my account at all to see my past transactions nothing, I would like to just reset my username and password, maybe that'll work, if u could get back to me as soon as possible that'd be great thank you
GetHuman-twistup did not yet indicate what WalMart MoneyCard should do to make this right.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-twistup
Oct 15th, 2018 - 2 mons ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 4 customers so far
Similar issue to 4361 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-twistup started working on this issue
Oct 15th 4:21am
GetHuman-twistup indicated the issue is not fixed yet.
Oct 16th 5:00am