I have had this card for many years-- changed my address and added my son and paid...

GetHuman-ryanemma's customer service issue with WalMart MoneyCard from August 2018

Help with my WalMart MoneyCard issue
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-ryanemma's own words
I have had this card for many years-- changed my address and added my son and paid $** for a new card to be overnighted to me. Now my account is closed- BOTH of us have direct deposit going in this week. He is in the ARMY and can not change his direct deposit. I need help getting my account fixed and re-opened- I hadn't even been using the card. except for a return* new card, and deposie.
GetHuman-ryanemma did not yet indicate what WalMart MoneyCard should do to make this right.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-ryanemma
Aug 27th, 2018 - 4 mons ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 11 customers so far
Similar issue to 3180 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-ryanemma started working on this issue
Aug 27th 12:16pm
GetHuman-ryanemma indicated the issue is not fixed yet.
Aug 28th 1:51pm
GetHuman-ryanemma indicated the issue is not fixed yet.
Aug 30th 2:03pm
GetHuman-ryanemma indicated the issue is not fixed yet.
Aug 30th 2:42pm
GetHuman-ryanemma indicated the issue is not fixed yet.
Aug 30th 8:47pm
GetHuman-ryanemma indicated the issue is not fixed yet.
Sep 1st 4:25pm
GetHuman-ryanemma indicated the issue is not fixed yet.
Sep 1st 5:36pm
GetHuman-ryanemma indicated the issue is not fixed yet.
Sep 3rd 12:39am
GetHuman-ryanemma indicated the issue is not fixed yet.
Sep 3rd 12:39am
GetHuman-ryanemma indicated the issue is not fixed yet.
Sep 3rd 2:00am