You cancelled my card without my permission. I called on Friday, August **, **** to as...

GetHuman1032426's customer service issue with WalMart MoneyCard from August 2018

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Help with my WalMart MoneyCard issue
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Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Last 4 of card
The issue in GetHuman1032426's own words
You cancelled my card without my permission. I called on Friday, August **, **** to ask about a transaction on my account that I did not recognize. They gave me the phone number of the merchant and said that they would look into it as well. They asked if I wanted to cancel my card and receive a new one. I told them no. I called the merchant and they refunded me the money. I called customer service back and told them to stop the investigation, that I had spoken to the merchant and was going to be reimbursed. They said that they would cancel the investigation.**I went to purchase something today and it was declined. I called customer service to find out that my card was cancelled my card and a new one was reissued and I will receive it within * - ** days. I explained that all my money is on that card and that I have no way to access it. They apologized and said that there was nothing that they could do. I asked tp speak with a supervisor or manager and have been on hold for ** minutes.**Someone needs to get this fixed and get me access to my money.

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WalMart MoneyCard

Customer service issue
Reported by GetHuman1032426
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3132 others
0 customers following this

Timeline

GetHuman1032426 started working on this issue
Aug 24th, 2018 6:13pm

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