I have a block on my new card issued after I canceled my old one once it was stolen...

GetHuman940589's customer service issue with WalMart MoneyCard from August 2018

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The issue in GetHuman940589's own words
I have a block on my new card issued after I canceled my old one once it was stolen .. i am trying to activate my new card using the photo Id verification process online by submitting photo of my passport .. there is no option for passport under the document type option but you guys say you accept passport as a for of identification. Have to use passport due to wallet being stolen .. please provide instructions or information regarding process
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WalMart MoneyCard

Customer service issue
Reported by GetHuman940589
Aug 1st, 2018 - 9 mons ago
I have an issue with WalMart MoneyCard too
Not resolved
Seen by 8 customers so far
Similar issue to 2489 others
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Timeline
GetHuman940589 started working on this issue
Aug 1st, 2018 10:51pm