My little boy wanted to purchase a Walmart money card to start keeping his allowance on...

GetHuman-geniaist's customer service issue with WalMart MoneyCard from June 2018

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Help with my WalMart MoneyCard issue
The issue and preferred resolution, in GetHuman-geniaist's own words:
My little boy wanted to purchase a Walmart money card to start keeping his allowance on his money card. So we went and purchased one for him and we were not told that we cannot put it in his name. We set up the card and still were not told that he would not have the option to use the card online and he could only use it in person purchases. After we set up his card then the automated service told us that he could only use his card in person purchases . The purpose of buying this Card Was So He under My Supervision Could Make Online Purchases and I Also Need To Use This Card For Online Purchases. I Was Going To Put The Card In My Name But He Wanted So Much For Me To Put It In His As He Wanted To Feel Like He Was More Of A Grown Up And All His Allowance He Put On This Card As Well As He Also Paid For This Card So He Wanted It In His Name. The Issue Is That He Purchased The Card So He Could Keep His Money On It and Make Online Purchases For His Games and Now We Can't Make Any Online Purchases. I Am Requesting To Change The Information On This Card To My Name And Info Where We Can Make Online Purchases. I Am His Mom. Please Help Me To Resolve This Issue Because My Son Is Very Unhappy and If He Isn't Happy Neither Am I. Please Help Me Resolve This Issue As Quickly As Possible. He Put $** On This Card And Now Cannot Do What He Intended To Do. Please Help. Thank You. **Genia Herring
I trust that WalMart MoneyCard will make this right and come up with a resolution that is fair.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-geniaist
Jun 2nd, 2018 - 15d ago
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-geniaist started working on this issue
Jun 2nd 4:54pm
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Jun 2nd 4:54pm