My name is spelled incorrectly causing my info not be verified

GetHuman-cassieba's customer service issue with WalMart MoneyCard from June 2018

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Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-cassieba's own words
The problem: My name is spelled incorrectly causing my info not be verified
GetHuman-cassieba did not yet indicate what WalMart MoneyCard should do to make this right.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-cassieba
Jun 1st, 2018 - 6 mons ago
I have an issue with WalMart MoneyCard too
Not resolved
Seen by 4 customers so far
Similar issue to 418 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-cassieba started working on this issue
Jun 1st 1:17pm