I lost my card and had called to cancel it and get a new one sent to me.. when I spoke...

GetHuman-kailynd's customer service issue with WalMart MoneyCard from May 2018

Help with my WalMart MoneyCard issue
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-kailynd's own words
I lost my card and had called to cancel it and get a new one sent to me.. when I spoke to someone I changed my address because I moved and paid to have the card mailed in * days and still have not received it. When I try to call to speak to someone it is telling me my information is invalid. I need to speak to a real person not an automated machine to get access to my account and make sure all my information is correct and if they ever sent the card to the new address.
GetHuman-kailynd did not yet indicate what WalMart MoneyCard should do to make this right.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-kailynd
May 24th, 2018 - 6 mons ago
I have an issue with WalMart MoneyCard too
Fixed
Seen by 7 customers so far
Similar issue to 171 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card
Timeline
GetHuman-kailynd started working on this issue
May 24th 9:03pm
GetHuman-kailynd indicated the issue is not fixed yet.
May 25th 11:42am
GetHuman-kailynd indicated the issue is not fixed yet.
May 25th 5:04pm