Why is my account access blocked? It says I have to enter my card number and submit my...

GetHuman-bignaten's customer service issue with WalMart MoneyCard from May 2018

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Waiting to see what went wrong with our suggestion for how to get WalMart MoneyCard help.
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Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Last 4 of card
The issue in GetHuman-bignaten's own words
Access my account . ... Why is my account access blocked? It says I have to enter my card number and submit my photo ID and I can’t because I haven’t received my new card yet. It’s upsets me that I’m not even allowed to access MY MONEY. I want to talk to a representative now.
I am the one who transferred my money.
I want access to my account
Months
I tried calling but I don’t have my new card so I can’t do anything. This is bullshit.
I have an issue with WalMart MoneyCard too
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WalMart MoneyCard

Customer service issue
Reported by GetHuman-bignaten
May 16th, 2018 - 10 mons ago
I have an issue with WalMart MoneyCard too
Not resolved
Seen by 4 customers so far
Similar issue to 219 others
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Timeline
GetHuman-bignaten started working on this issue
May 16th, 2018 4:56pm