There were fraudulent charges on my account. Requested a new card and can't activate it...

GetHuman-jdane's customer service issue with WalMart MoneyCard from May 2018

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The issue in GetHuman-jdane's own words
Activate my card ... There were fraudulent charges on my account. Requested a new card and can't activate it because they want husband's drivers license photo sent to them. Have no way of doing that but can answer numerous security questions. Need card activated NOW before our power is turned off. Can never get anyone on the phone and am ready to take our money elsewhere.
I can't find any number where I can speak to someone directly.
Not making it so difficult to access your funds when something like this happens. This is at least the *rd or *th time something like this (or very similar) has happened where we couldn't access our money for days or weeks. This has got to stop if you want to keep our business.
YEARS!
I've tried everything. I was able to send the drivers license picture yesterday, but I expect there will be trouble with that also because Russ hasn't changed his license to our new address yet. New address is *** Wilbanks Rd. Chatsworth, GA *****. Old address was **** Louise Lane, SW Dalton, GA *****. We need access to our money NOW!!!
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WalMart MoneyCard

Walmart Money Card
Customer service issue
Reported by GetHuman-jdane
May 9th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 530 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Last 4 of card

Timeline

GetHuman-jdane started working on this issue
May 9th, 2018 9:43pm
GetHuman-jdane indicated the issue is not fixed yet.
May 11th, 2018 3:59pm
GetHuman-jdane indicated the issue is not fixed yet.
May 11th, 2018 4:05pm

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