I lost my card that I have used for many years I called to cancel my card and receive...

GetHuman639202's customer service issue with WalMart MoneyCard from April 2018

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The issue in GetHuman639202's own words
I lost my card that I have used for many years I called to cancel my card and receive a replacement card They canceled my old card and send me a replacement but then told me they needed to verify who I was first. I sent a pic of my state issued identiification however I got divorced and went back to my maiden name and the name on my card was still in my married name. Now y’all have ***.** of mine that is loaded on that card and which I don’t have access to. Help
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WalMart MoneyCard

Customer service issue
Reported by GetHuman639202
Apr 29th, 2018 - a yr ago
I have an issue with WalMart MoneyCard too
Not resolved
Seen by 2 customers so far
Similar issue to 11933 others
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GetHuman639202 started working on this issue
Apr 29th, 2018 8:33am