I lost my card that I have used for many years I called to cancel my card and receive...

GetHuman639202's customer service issue with WalMart MoneyCard from April 2018

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Help with my WalMart MoneyCard issue
Before contacting them, items GetHuman639202 may need:
Account holder name, Billing address, Date of birth, Last 4 digits of SSN, and Last 4 of card
GetHuman639202's next move: call WalMart MoneyCard.
The best way to get your problem resolved is to tap the button below to start calling WalMart MoneyCard. We will check on you later to see if it's fixed or needs to be escalated.
The issue and preferred resolution, in GetHuman639202's own words:
I lost my card that I have used for many years I called to cancel my card and receive a replacement card They canceled my old card and send me a replacement but then told me they needed to verify who I was first. I sent a pic of my state issued identiification however I got divorced and went back to my maiden name and the name on my card was still in my married name. Now y’all have ***.** of mine that is loaded on that card and which I don’t have access to. Help
I trust that WalMart MoneyCard will make this right and come up with a resolution that is fair.
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WalMart MoneyCard

Customer service issue
Reported by GetHuman639202
Apr 29th, 2018 - 3 mons ago
I have an issue with WalMart MoneyCard too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman639202 started working on this issue
Apr 29th 8:33am